Terms of Service

These Terms of Service (“Terms”) govern your use of xblu.com and the software and online features Xblu (“Xblu,” “we,” “us”) provides, including EASEO, the Xblu AI Assistant and Carma CRM. Our Privacy Policy explains how we handle information.

1. Accepting these terms

By using our website or software, you agree to these Terms. If you use them on behalf of a business, you confirm you have authority to accept these Terms for that business. If you don’t agree, please don’t use our website or software.

2. Our services

Information on this website about our marketing, web, hosting and other services is general and may change. Any paid work, including pricing, deliverables and timelines, is governed by a separate written proposal, statement of work or agreement between you and Xblu. If that agreement conflicts with these Terms, that agreement controls.

3. Our software

We make WordPress software available to clients, including EASEO, the Xblu AI Assistant and Carma CRM. Unless a separate agreement says otherwise:

• We grant you a limited, non-exclusive, non-transferable right to use the software on websites we agree on, for your internal business purposes.
• You may not resell, sublicense, reverse engineer or remove notices from the software, except where the law allows it.
• You’re responsible for your website, your content, your account credentials and any third-party accounts you connect (such as Google Search Console or OpenAI), and for complying with those services’ terms.
• When you connect Google services to EASEO, Google data is handled as described in our Privacy Policy, and you can disconnect at any time.
• We may update, improve or discontinue features. Software is provided with the support described in your agreement, if any.

4. AI features

Some features use artificial intelligence, including our website chat assistant and EASEO’s suggestions. AI output can be incomplete or wrong. It is provided for general information only and isn’t legal, financial, medical or other professional advice, a binding quote or a guarantee of results. Please review AI suggestions before relying on or publishing them. Don’t enter sensitive personal information into AI features.

5. Acceptable use

You agree not to:

• Break the law or infringe anyone’s rights.
• Attempt to hack, overload, scrape or disrupt our website, servers, AI Assistant or software, or bypass security or rate limits.
• Use our AI features to generate spam, abusive, deceptive or harmful content, or try to manipulate them into ignoring their instructions.
• Upload malware or submit false information through our forms.

We may suspend access for anyone who violates these Terms.

6. Intellectual property

The website, our software, and the Xblu, EASEO, Xblu AI Assistant and Carma CRM names and logos are owned by Xblu or its licensors and are protected by law. Ownership of work we create for clients is governed by the applicable client agreement. You keep ownership of the content you provide to us.

7. Third-party services and links

Our website and software may link to or integrate with third-party services, such as Google, OpenAI, Vimeo and WordPress plugins. Those services are governed by their own terms and policies, and we’re not responsible for them.

8. Disclaimers

Our website and software are provided “as is” and “as available.” To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t guarantee specific search rankings, traffic, leads or other results, or that the website or software will be uninterrupted or error-free.

9. Limitation of liability

To the fullest extent allowed by law, Xblu will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from your use of the website or software. Our total liability for any claim relating to the website or software is limited to the greater of the amount you paid us for the specific software or feature giving rise to the claim in the 12 months before the claim, or $100. Some jurisdictions don’t allow these limits, so they may not apply to you.

10. Indemnification

You agree to defend and indemnify Xblu against claims arising from your misuse of the website or software or your violation of these Terms, to the extent permitted by law.

11. Governing law

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in Cook County, Illinois, unless a separate agreement between us says otherwise.

12. Changes to these terms

We may update these Terms from time to time. We’ll change the “Last updated” date when we do. Continuing to use the website or software after changes means you accept the updated Terms.

13. Contact us

Xblu
1307 S. Wabash Avenue, Chicago, Illinois 60605
inquiries@xblu.com · 312-206-5875