Every business with a website eventually has A Situation. The site gets hacked on a Friday afternoon. One click on Update turns the homepage into a blank white page. The developer who built everything stops answering email, and nobody can find the logins.
In that moment you do not need a lecture or a six-week proposal. You need someone who knows what they are doing to walk in, tip their hat and handle it. So we built a service for exactly that.
Meet Xblu Secret Service
Xblu Secret Service is our on-call team for websites. You bring us in under contract and we do one or more of five things: fix, build, manage, organize and strategize. Most of the work is on WordPress sites and the servers behind them, but our agents are comfortable with pretty much anything web-related, from DNS and email to ad tracking and custom tools.
The Calls We Get
Every case is different, but a few show up on our desk again and again. Scroll and watch them declassify.
The Break-In
Hacked, infected or sending visitors somewhere strange. We clean it up, close the door and explain how they got in.
The Update Gone Sideways
One click on Update and the site went blank. We bring it back, then find out which piece caused the trouble.
The Vanishing Developer
No logins, no notes, no replies. We help you recover access, take stock and get back in control.
The Mystery
Three people have looked and nobody can figure it out. Honestly, that is our favorite kind of case.
Watch a Mission Unfold
Pick a situation below and see how an engagement typically runs, from the first call to the debrief. These are sample missions. Every real one starts with a conversation.
Every Agent Has a Partner. Ours Is a Honey Badger.
Honey Badger™ is Xblu's own lightweight WordPress scanner, and on a security case he is the first one through the door. He is one tool of many in the kit, and easily the cutest.
- Sniffs out the stowawaysChanged WordPress and plugin files, code hiding in the uploads folder, files nobody can explain.
- Looks, never touchesHoney Badger is read-only. He points at the trouble; fixing it is the agent's job.
- Stays on patrolOnce the case is closed he can keep watch daily and raise the alarm if something new turns up.
The Fedoras Are for Fun. The Work Is Serious.
We had a good time with the trench coats, but the way we operate is strictly by the book:
- We only go where we are invited. Every job runs with the owner's written authorization, on systems the owner controls.
- Backup first. Nothing gets touched until there is a safe copy to fall back on.
- Plain English. You always know what is happening and why.
- Scope and cost agreed up front. In writing, before any work begins.
- You keep the keys. We document everything and hand it back, labeled.
You can bring us in for a single mission, keep an agent on call, or hand us a special project from kickoff to launch. And you do not need to host with Xblu to use any of it.
Got a Situation? Let's Hear It.
Tell us what is going on. If we can help, we will say how. If we are not the right fit, we will say that too.
Xblu Secret Service is a service of Xblu, a private company, and is not affiliated with any government agency.
